Goodwill Industries of the Chesapeake 2017 Annual Report

People, Purpose, Passion

Connected Through the Power of Work


Donations Increase in 2017

Over 1,036,689 contributors donated to one of Goodwill’s donation centers. Donors contributed over 39 million pounds of clothing, shoes and household items, an increase of over 4 million pounds from the prior year.

Cleaning Up Our Environment

Goodwill was able to divert more than 22 million pounds of goods from going to landfills.

Community Members Recycle Computers & Equipment

243, 575 pounds of computers and electronics components were collected through the Dell Computer Recycling Program.

E-Commerce Page Success

Goodwill opened an e-commerce page with in 2016, the page had a fantastic first year delivering $1,076,623 in revenue in 2017. GIC ranked 34th of 128 Goodwill agencies that utilized as their primary selling platform for e-commerce in total sales.

Goodwill Opens New Odenton Store

Goodwill opened its eighth store in Anne Arundel County in Odenton, MD with over 241 individuals shopping on opening day. The new store employs 18 community members.

Vehicle Donations Increase

Goodwill’s car donation program remained strong in 2017, with over 260 cars collected, an increase of 12% over 2016. The proceeds raised in 2017 were $151,298, up $38,395 over 2016.

Shoppers Love Goodwill

1.7 million individuals shopped in our stores in 2017.

Updated Experience Same Great Price

In 2017 we changed our cash warp areas and in doing so we were able to add queue lines to 11 stores. These lines hold low priced impulse items. They were added to Bel Air, Annapolis, Jumpers, Perry Hall, Crofton, Ellicott City, Edgewater, Odenton, Glen Burnie, Salisbury and Manor. We always strive to improve the look & feel of our stores while putting more product on our sales floors to satisfy the demands of our customers.

EMERGE Program Enrolls 91 Participants into Skilled Training & Jobs

Goodwill’s enrolled 451 candidates into the EMERGE program. 220 candidates were submitted for interviews for skilled opportunities. 91 were enrolled into skilled training and 91 were placed into skilled jobs, with an average starting wage of $16+/hour.

160 Individuals With Severe Disabilities Received On the Job Training & Counseling

Training and counseling services were provided at the Social Security Administration, Fort Meade Army Post and the US Coast Guard. For the 17th consecutive year, Goodwill’s work was exemplary, rated with zero deductions for any deficiencies.

A Thanksgiving to Remember

2,264 of our neighbors in Baltimore and Annapolis received a Thanksgiving meal and connections to 30+ community partners.

Over 55,595 Services Provided to Goodwill Participants

Goodwill staff provided basic services and referrals to organizations that provide unique social support services to 55,595 individuals in 2017. Goodwill conducted 2,533 intakes for participants seeking job preparation, skills training and/or placement services.

Transitional Work Program Provides 44 Participants On the Job Training

44 participants acquired paid on-the-job training and work experience through Goodwill’s Transitional Work Program. Eighteen participants obtained employment following graduation. The total wages were $18,958.21.

Volunteers Supported Goodwill

Over 10,000 hours of service were donated to Goodwill by volunteers throughout Central Maryland and the Eastern Shore.

Program Services Continue in Satellite Locations

Goodwill continues to partner with Paul’s Place, Touchpoint Baltimore and Maryland Food Bank, offering job readiness and placement assistance for those who can’t reach our downtown headquarters

Hiring Employers Meet Individuals Looking for Employment

In 2017, Goodwill attended 72 hiring events with local employers. Hundreds of participants were able to connect with employers looking to hire in our own community.

Goodwill Supports Community Members in Need

Goodwill’s Community Support Program, providing support to organizations and individuals who may need temporary assistance, provided vouchers for clothing to 240 individuals and organizations in 2017.

Goodwill Helps Find Jobs for Thousands of Participants

In 2017, over 2,656 individuals were able to start on their path to self-sufficiency by finding employment through the help of Goodwill. The average earned wage for these individuals was $11.41, a new record for Goodwill graduates.

SEETTS Program Partners with Maryland Legal Aid

Goodwill’s SEETTS program, which assists ex-offenders with employment, training and transitional services, partnered with Maryland Legal Aid to provide expungement services with Goodwill. In 2017, 11 sessions were held with 228 persons being served and 615 cases expunged.

Goodwill Continues Work to Open a High School for Adults

Goodwill’s Executive Team continues to meet with legislators to try and open Goodwill’s first Excel Center, an adult high school that would allow participants to earn their diplomas.


Operating Revenue

  • Sale of Donated Goods
  • Contracted Services
  • Community Job Training & Placement
  • Investment Outcome
  • Public Support
  • Other

Operating Expenses

  • Retail Employment Training & Services
  • Commercial & Custodial Training & Employment
  • Community Job Training & Placement
  • Administering Goodwill Programs
  • Depreciation
  • Providing Community Information & Services
  • Dues for National Services
  • Retail Employment Training & Services
  • Commercial & Custodial Training & Employment
  • Community Job Training & Placement
  • Administering Goodwill Programs
  • Depreciation
  • Providing Community Information & Services
  • Dues for National Services

Numbers Served

2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
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  • 2011
  • 2012
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  • 2015
  • 2016
  • 2017

Numbers Placed

  • 2008
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  • 2016
  • 2017
2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
  • 2008
  • 2009
  • 2010
  • 2011
  • 2012
  • 2013
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  • 2015
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  • 2017

Recycling Numbers

  • Clothing
  • Books
  • Scrap Metal
  • Wares
  • Cardboard
  • Shoes
  • Linens
  • Computers
  • Handbags
  • Toys

Success Stories

Jimmy C.

Video Link

Jimmy came to Goodwill looking for a second chance after being released from prison. He sought out the services of Goodwill to assist in finding a job. After completing Job Readiness classes he met with the Career Services staff. Jimmy was accepted into the Department of Environment Care of the Transitional Employment Partnership Program/On-the-Job Training Opportunity Program with Johns Hopkins. Throughout this 89 day unpaid program Jimmy was known for his positive attitude and work ethic. Ultimately, he was offered a full-time position at Johns Hopkins, working as an EVC Technician. Jimmy has proven that making a mistake in the past does not define him as a person or limit his potential.

I have never in my life worked with such good people (at Goodwill). In spite of my background, they have welcomed me with open arms and no restrictions.

Lesulia P.

Video Link

Lesulia came to Goodwill with no support system and a criminal record. With the help of instructors at Goodwill she obtained her GED, attended Job Readiness classes and found a job at Walmart. However, she wanted more. Twice she applied for an EVS position at Franklin Square and each time she was denied. Her confidence was low. On her third attempt her perseverance paid off and she got the job. Lesulia credits Goodwill with keeping her on track citing an instance in which she showed up one minute late to a class and the instructor refused to let her in telling her. Since that day Lesulia has not been late.

When I came to Goodwill I thought I couldn’t be anything and I thought that was the end of my life. They helped me with so many things and I’ve been doing well. Thanks to Goodwill my life has fallen into a place I thought it wouldn’t go.

Linda H.

Video Link

Linda came to Baltimore with nothing but the clothes on her back. She was homeless, unemployed and in debt. She enrolled with Goodwill and the STEP Program. She credits their guidance in the Human Service Training Program for helping to boost her confidence. Linda is now employed at an Assisted Living Facility working as a Caregiver to six disabled adults. She plans on returning to obtain her Associates Degree.

My first impression of Goodwill was the outstanding customer service and the willingness to help me achieve my goals. There are so many challenges that I have overcame since I started with Goodwill.

Jamal N.

Video Link

Jamal was determined to find success and care for his family. He was referred to Goodwill for the Custodial Training Program at SSA. Originally, a part-time position, Jamal worked hard and never complained. Soon, he was offered a full-time leadership position as a Floor Leader. His supervisors recognize him as some who can brighten up a day and he motivates his co-workers to do their best work.

Goodwill taught me to be humble, stay focused, help others and be a team player. If a person is down, you help them up and encourage them.

Elisha J.

Video Link

Elisha was looking to make a fresh start. Homeless and without a job, she enrolled in the Family Stability Program and found her first job. She kept in contact with Goodwill’s Career Services, for employment leads and additional support. She was offered the opportunity to enter the CVS training program, passed her assessment and was hired. She continued to work hard at CVS and ultimately was rewarded with a shift supervisor trainee position.

Goodwill is a great support system. They allow you to lean on them and they provide you with resources. At the end of the day it is all up to you if you choose to move forward.

David T.

Video Link

David was always looking for ways to improve himself. He came to Goodwill and completed Job Readiness class, Clerical and Computer class, and the Transitional Work program. After completing the National Retail Federation Certification program he obtained a full-time sales position at Macy’s. His story was so inspirational, he was given the opportunity to attend and speak at the 2018 National Retail Federation Gala in NYC. He plans to continue his career in retail, hoping to work his way to an upper management position.

I’ve been to a lot of different programs that led to a dead end. But I went to Goodwill and it was a totally different experience. The people really care about you and are sincere, they do what they say they are going to do.

Rafael C.

Video Link

Rafael had many obstacles to overcome. Facing eviction, the repossession of his car and struggling to pay for even a meal he came to Goodwill. He had difficulty maintaining a job in the past and enrolled in Goodwill’s Buena Alianza program where he learned new skills to help him maintain employment. After 6 months, he received a full-time position at Johns Hopkins as a Bilingual Customer Service Representative. He plans to go back to school to obtain his Master’s Degree.

The one thing I learned from working with Goodwill Industries is that they go the extra mile. They are dedicated, and they even gave me rides to my job interviews.


Choose a Retail Location:

Click on a marker on the map to view our retail store locations:

Baltimore City

Fells Point
715 S. Broadway Street Baltimore, MD 21231
3101 Greenmount Avenue Baltimore, MD 21218
6999 Baltimore National Pike Baltimore, MD 21215

Baltimore County

6600 Baltimore National Pike Catonsville, MD 21228
7928 Eastern Avenue Baltimore, MD 21224
Kenwood Outlet
6255 B Kenwood Avenue Baltimore, MD 21237
Manor Center
3433 Sweet Air Road Phoenix, MD 21131
Owings Mills
11411 Reisterstown Road Owings Mills, MD 21117
200 W. Padonia Road Timonium, MD 21093
Perry Hall
8818 Belair Road Baltimore, MD 21236
1753 E. Joppa Road Baltimore, MD 21234
York Road
1012 York Road Baltimore, MD 21204

Anne Arundel County

1605 West Street Annapolis, MD 21401
1657 Crofton Centre Crofton, MD 21114
3153 Soloman's Island Road Edgewater, MD 21037
Glen Burnie
7311 A Ritchie Highway Glen Burnie, MD 21060
Jumpers Junction
8124 Ritchie Highway Pasadena, Md 21122
Linthicum Outlet
800 Central Avenue Linthicum, MD 21090
674 Old Mill Road Millersville, MD 21108

Cecil County

208 South Bridge Street Elkton, MD 21921

Howard County

Columbia East
7351 Assateague Drive Jessup, MD 20794
Ellicott City
10164 Baltimore National Pike Ellicott City, MD 21042
Snowden River
9097 Snowden River Parkway Columbia, MD 21046

Harford County

1 Aberdeen Plaza Aberdeen, MD 21001
Bel Air
711 A. Belair Road Bel Air, MD 21014
2225 A Churchville Road Churchville, MD 21015
1841 Pulaski Highway Edgewood, MD 21040

Talbot County

134 N. Washington Street Easton, MD 21601

Wicomico County

700 S. Salisbury Boulevard Salisbury, MD 21801

Important Locations

222 East Redwood Street Baltimore, MD 21202
Goodwill Staffing Services
32 South Street Baltimore, MD 21202
Vehicle Donations (866)-492-2770

Career Center Locations

Marge Thomas Career Center
222 East Redwood Street Baltimore, MD 21202 410-837-1800
32 South Street Baltimore, MD 21202
Social Security Administration
6401 Security Boulevard Baltimore, MD 21235
Lower Shore Career Center
700 South Salisbury Street Salisbury, MD 21801
257 East Main Street Westminister, MD 21157
Waverly Early Head Start Center of Goodwill
829 Montpelier Street Baltimore, MD 21218
711 A. Belair Road Bel Air, MD 21014